How To Get Help From El Paso Utilities If You Are Having Trouble Paying Your Bill
During the coronavirus outbreak, so many people have lost their jobs or have had their hours reduced so much that they are having trouble paying their bills. Groceries, rent, utilities all eat into whatever money we have and sometimes some bills just can't be paid. If you are having trouble paying your utilities, there is some good news. All the local utility companies have suspended service disconnection for non-payment. Now for the bad news. Even if though your utilities won't get disconnected, you will still have to pay the whole bill eventually.
The utility companies say that even though they aren't going to turn off your services, giving them a call to let them know that you are having trouble paying your bill right now is a good idea. It will let them flag your account as someone having trouble, and they'll also be able to help you figure out a payment plan you can handle.
Here is how to contact each utility:
EL PASO ELECTRIC - EPE has suspended service disconnections for nonpayment during the coronavirus pandemic. They also have suspended fees for late payments, where applicable. All payment center locations are closed except for drive-through locations and 24/7 drop box locations. Click here for a list of locations and hours of 24/7 drop box locations. You can also call 1-800-592-1634 or (915) 543-5711 to speak to a customer service rep.
EL PASO WATER - EPW has suspended service disconnections for nonpayment during the coronavirus pandemic. If you are having trouble paying your bill, you can call EPW at 915-594-5500. EPW's offices at Boeing are closed to the public until further notice, but you can pay your bill online or by phone. Click here for payment options.
TEXAS GAS SERVICE - As with the other two utilities, TGS has also suspended disconnection of services during the coronavirus pandemic. If you need to talk to a customer service option, you can call 800-700-2443 to speak to someone about how you can pay your bill.